In Response to COVID-19
With growing concerns around the developing global situation, the safety and well-being of our loyal guests and dedicated employees is our number one priority. To do our part in slowing the spread of COVID-19, we have decided to temporarily close our showrooms across Canada.
We remain open for online shopping at www.thecuttersedge.com and our Customer Care Team is available to you by phone at 705-789-0448, by email at [email protected].
Our team will be working diligently to respond to everyone’s inquiries and concerns; however, response times may be longer than normal during this period.
Q: I have an order in process. Will I receive it?
A: Orders placed in-store or on www.thecuttersedge.com will be fulfilled. We ask for your patience, as delivery delays may affect how long it takes you to receive your order.
Q: I placed an online order for in-store pick up. How do I get my order?
A: The Cutters Edge made the sudden decision to close our retail stores temporarily. We are working through a plan to ensure all customers who have orders waiting for pick up at a store or warehouse, or for delivery, can receive their products. Once your product arrives at our warehouse, we will notify you to arrange safe pickup. As soon as we have updated information and a plan in place, we’ll let you know.
Q: Can I still place orders on thecuttersedge.com?
A: Yes. We’re always here for you to shop at thecuttersedge.com. Your shipping options will be visible at checkout.
Q: Can I make a warehouse pick up?
A: Due to shifting health and safety regulations, some of our service options will vary. We will inform you of any service changes at the time of your warehouse pick-up scheduling.
Q: Will my Custom order be delayed?
A: At this time, we are not forecasting delays however, given the changing landscape we will be in contact directly should time-lines change.
Q: I have a Cutter’s Edge gift certificate. Can I use it online?
A: Unfortunately, we are not able to accept gift certificates online at this time. When we reopen, your gift certificate will gladly be accepted in store.
Q: How can I return an item I recently purchased in store?
A: We will honour the exchange or return for a store credit of any unused product in their original packaging with the original receipt for items purchased February 15th and onwards, within 14 days of our store re-openings. Please e-mail [email protected] to discuss your particular situation.
Q: Someone in my household is showing cold / flu symptoms or is under quarantine or self - isolation, will you still deliver my items?
A: To ensure the health and safety of you and our delivery teams, we will be providing the following delivery service options:
For orders delivered via courier, the courier driver will leave your shipment at your front door or contact you to organize a future date for re-delivery.
For home delivery, we are able to complete porch or garage delivery to homes with household members under quarantine or self-isolation.
For other delivery options, please contact our Customer Care team.