Returns and Exchanges

** Note: Due to the COVID-19 pandemic, items that require returns in-store must be pre-arranged by placing a phonecall to 705-789-0448 or email to [email protected] 

 

Home Décor and Small Accents

Regular priced items purchased online and in-store can be exchanged for merchandise or store credit within 14 days. Sale items are Final Sale. A receipt is mandatory for all returns or exchanges. Store Account credits may not be used online at this time.

 

Returning Online Purchases - Courier

Returns for courier orders made online can be done through mail.

At time of delivery, ensure the package does not appear damaged. If damaged, do not accept the delivery from the courier and contact Customer Care. If wishing to return an item please contact [email protected] for a Return Authorization number. You can return items by mail within 14 days of Return Authorization being issued. To return through mail include a copy of your receipt and write the Return Authorization number on the outside of the box. You are responsible for shipping costs when returning items.

Store Pick Up

Store pick up orders can be exchanged at any Cutter’s Edge store. To return at a store, bring your original receipt. During the COVID-19 closure, please call 705-789-0448 to arrange a time to return the product with original packaging and tags for store credit.  To return through store please include a copy of your receipt and write the Return Authorization number on the receipt.

 

Gift receipts

Items accompanied by a gift receipt can be exchanged in-store for store credit within 14 days of purchase. Store credit will be applied to your Cutter’s edge store account. Gift receipts are not issued or accepted for online orders.

 

Gift Certificates 

Gift certificates can be purchased to be redeemed in store only. Not applicable for phone or online sales.

 

Furniture and Large Accents

 

Final sale items

 To report furniture and/or large accents damaged in transit, contact our Customer Care Centre within 24 hours of delivery. To report a furniture defect, contact Customer Care.

Non Custom Furniture and large accents pieces accompanied by an original receipt can be exchanged within 14 days of delivery or pick up. They are subject to a 15% restocking fee. Returns cannot be done in-store and must be arranged by our Customer Care Team. If you wish to make a large accents or furniture return, contact Customer Care at [email protected] An original receipt must be present when arranging returns.

 

Custom Furniture

All custom orders are made to suit your unique taste and specifications. For this reason, all custom orders will be final sale.

 

Final sale items

All Floor Models, Reduced As Is, and One Of A Kind or damaged goods are final sale and are not eligible for a refund, store credit, or exchange.

 

Non-refundable Fees

Shipping and handling charges are non-refundable. Return shipping and return pick up fees are your responsibility and are non-refundable.

 

Contact Customer Care

Contact our Customer Care Centre at 705-789-0448 between the hours of 9am-5pm Monday-Friday or e-mail [email protected]